[经济学]chapter 2 Nonverbal Communication and Verbal Communication.pptVIP

Chapter 2 Nonverbal Communication What is nonverbal communication? “Oral and nonoral messages expressed by other than linguistic means.” Types of Nonverbal Communication 1. Body Behavior 2. Voice 3. Time and Space 4. Facial Expression 5. Eye Contact 6. Posture 7. Gestures 8. Touch 9. Paralanguage Furniture placement and non verbal communication in the office Inflection changes and meaning Inflected Sentences I did not say Bill stole your car I did not say Bill stole your car I did not say Bill stole your car I did not say Bill stole your car I did not say Bill stole your car I did not say Bill stole your car I did not say Bill stole your car Body Behavior head tilted, lots of eye contact, nodding, high blink rate Body Behavior Body Behavior Cultural Specific Emblems Characteristics of nonverbal communications The nonverbal communication can be unintentional A nonverbal communication may be more honest than a verbal one Nonverbal communication makes, or helps to make, a first impression Nonverbal communication is always present Nonverbal communication serves many functions. Repeats Substitutes Accents Regulates Contradicts Nonverbal communication serves many functions. Nonverbal communication serves many functions. Nonverbal communication serves many functions. Nonverbal Communication I the importance of “first impression” Before someone processes our verbal messages,She has taken in our appearance,Registered our enthusiasm and sincerety Noted our tone of voice and processed all into nonverbal message. Nonverbal Communication II If this message reinforce the content of verbal one, it means we send a powerful message. If the two messages do not match, they may cancel each other and that means no messages delivered. Nonverbal communication part of this training is for learning how to create a powerfull nonverbal message that will support your verbal content. Projecting a Powerful Image I How would you like to sound? How would you like to look? How