[管理学]企业管理 第1、2章.pptVIP

哲学、宗教、心理学等科学研究的共同问题——人对真善美（爱喜悦和平）的追求 小公司做事，大公司做人 5，50，500的考验 己所不欲，勿施于人（己所欲，而人不欲亦勿施于人） 提高员工道德修养的途径 招聘高道德素质的员工 建立伦理守则和决策规则 在伦理方面领导员工 表率作用 奖惩机制 设定工作目标 对员工进行伦理教育 对绩效进行全面评价 进行独立的社会审计 提供正式的保护机制 麦道公司的伦理守则 在所有的交往中要诚实可信 要可靠地完成所交代的任务 说话和书写要真实和准确 在所有工作中要与人合作并作出自己的贡献 对待同事、顾客和其他人要公平和体贴 在所有活动中要遵守法律 承诺以较好的方式完成所有任务 节约使用公司资源 为公司服务并尽力提高我们生活质量 思考与讨论题 什么是管理？ 管理有哪些职能? 根据明茨伯格的研究，管理者在组织中都要扮演什么样的角色？ 根据卡茨的研究，管理者应该具备哪些技能？ 管理的环境包括哪些内容? 西方管理理论出现哪些分支？每个理论分支的内容与特征各是什么？ * * Most experts on the subject of management endorse the concept of four basic interdependent management functions. Planning consists of several elements: defining an organization’s goals, establishing a strategy to achieve them, and developing a structure to coordinate goal achievement activities. Organizing includes determining what tasks will be done, who will do them, how the tasks will be grouped, who will report to whom, and where decisions will be made. Leading involves motivating employees, directing the activities of others, selecting effective communication channels, and resolving conflicts. Controlling includes monitoring the organization’s performance, comparing it with previously set goals, and correcting deviations to keep the organization on course. * * * * * We can categorize organizational members in two ways. Operatives work directly on a job or task and have no responsibility for overseeing the work of others. Managers direct the activities of other people in the organization. Usually classified as top, middle, or first-line, managers supervise both operative and lower-level managers. First-line managers supervise the day-to-day activities of operative employees. Middle managers represent the level of management between first-line managers and top management. These managers translate the goals of top management into specific details that lower-level managers can perform. Top managers make decisions about the direction of the organization and set policies that affect all organizational members. * In th