客户之间的关系满意,顾客忠诚度,和盈利能力的办法进行实证研究[外文翻译].docVIP

毕业论文（设计）外文翻译（参考格式） The relationships of customer satisfaction, customer loyalty, and profitability: an empirical study This papers purpose is to illustrate the relationship of profitability to inter- mediate, customer-related outcomes that managers can influence directly. It is predominantly a general management discussion, consistent with the Nordic Schools view that services are highly interdisciplinary, requiring a service management approach (see Gr?nroos, 1984, 1991). Its findings support the theory that customer satisfaction is related to customer loyalty, which in turn is related to