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软件外包公司组织形式商务模板performance-measurement-for-software-organizations
Performance Measurement for Software Organizations DFAS Software Symposium August 25, 1999 Dave Zubrow Software Engineering Institute Sponsored by the US Department of Defense Bring Me A Rock!!!!!!! “We need a measurement program. Get one started.” “We don’t have time to define our goals. We have products to deliver.” “We collect a lot of data. We just never seem to use it.” Outline Some questions about performance measurement: What is performance measurement? Who is the audience/consumer of performance information? How are the data for performance measurement produced? What do the results mean? A process for defining performance measures What is IT Performance Measurement Quantitative characterization of an organization’s accomplishment of some aspect of its goals with a focus on the contribution of IT quantitative - need something more discriminating than success/failure, yes/no organization - focus is on the organization or enterprise view, not a specific project or program aspect - performance is multidimensional, what to measure is not obvious goals - for measurement to be meaningful, we need a reference point for comparison and judgement contribution of IT - attribution of organizational performance to IT performance Performance Management Framework Relating IT Performance to the Business Strategy Who is the audience? Business Manager’s Attention Technical View The Audiences and Their Interests Senior management - for strategic decisions business managers IT managers Improvement team - to implement improvements and know how well they are doing IPTs IT process action teams Customers - to evaluate suppliers and understand their capability How are the data produced? What do the results mean? Possible Interpretations Accomplished a goal - has the goal been met Progress towards a goal - are trends moving in the right direction according to schedule Impending threat - can signal risk of not meeting future goal Guidance for improvement - what should we lo
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