客房送餐服务标准.docVIP

In Room Dining Service Standard Sequence 客房送餐标准及流程 General standards: Eye contact all the time 时刻注意客人 Friendly smiling all the time 时刻保持微笑 Use guest mane all the time 始终称呼客人的姓名（**先生/女士） Clear and nature voice all the time 始终保持清晰自然的嗓音 Receiving guest order from Guest Room 收到客人的定单 Immediately pay attention on guest special order. 立刻注意客人是否有特殊要求 Check if the timing of the food is correct 检查客人所订的食物该时间段是否有 Communication with kitchen food check 与厨房沟通 Double check if guest order and Room No. is correct on the micros paper 重复检查点菜单上客人的定单及房间号码是否正确 Ask for bread order through Pastry kitchen 到西饼房取面包 Check if the food is made according to Use Record Check if condiments are here and correct. Check if guest food special order is FOLLOW UP 检查客人的特殊要求是否有完成。 Ready for all setting in IRD 准备客房送餐的摆台 Set up trolley with, 准备送餐车的布置 Table cloth / runner / flower vase / salt pepper / toothpick / deliver card 台布/ ** /花瓶/盐，胡椒/牙签/** Cutlery for western food and Chinese set for Chinese and Asian food 西餐所需的餐具及中餐，东南亚菜系的摆台 Bread must serve warm with 2 pcs of butter, BB plate BB knife. 面包必须是热的，并配2个牛油，**牛油刀 Butter should be placed in butter bowl with ice 牛油需放在牛油碗里并配有冰块 Hot box to be served for all hot food without cover 所有热菜需放在暖箱里，无需用*** Cold food to be set on the trolley with cover 冷菜必须使用COVER Condiments should be placed right side of the trolley with plastic wrap. 调味品需用保鲜膜包住，并置放在推车的右边 Bottled sauce should be placed left side of the trolley. 瓶装调料需摆放在推车的左边。 Glassware should be covered with paper cup 玻璃器皿需有纸杯盖盖住 Hot milk for hot coffee / cold milk for tea 咖啡配热牛奶/茶配冷牛奶 Supervisor must check guest bill and confirm all items is correct. 主管需确认帐单并确认所有项目是否正确 Supervisor must check whole trolley set up and food item before it leave IRD. 离开客房送餐前主管需检查整个推车的摆台和食物是否正确。 Supervisor must check grooming and if waiter / waitress know guest name. 主管需检查服务员的仪容仪表，并需确认是否知道客人姓名。 Before entering guest room 进入客房前 Move away all plastic w