全面质量管理英文.docVIP

电子科技大学MBA课程考试论文 The role of the total quality management in Changhong Changhong take the Quality as first of first in daily operation. We introduced many kind of tools to keep improving quality and quality control system itself. TQM (Total Quality Control) is a quality management method which ensure and develop the product quality in a economic way, the aim is supporting satisfactory products and services, and its main body are all departments and employees of the enterprise, regarding the mathematical statistics methods as the basic means to give full play to the role of Professional Skill and Management Science. Total Quality Management is so-called in order to achieve 100% qualified products to realize customer satisfaction, gain the competitive advantage and long-term success which through all the staff participation, processes improvement, products improvement, services improvement and corporate culture improvement. As a management ideology, the Total Quality Control did not have a fixed working model, because the situation of the countries and companies is not the same, the way of TQM methods is different either. The following workflow diagrams are applying in Changhong factory. The characteristics of total quality management are: (1) the content of the management is comprehensive, that is, not only to manage the quality of products, but also to manage a good quality of work which formed through a good quality of products; (2) the scope of management is comprehensive. It must focused on the good quality from product design, manufacturing, supporting the production, supply services??, sales to the whole process of using(3) personnel management is so comprehensive, all the staff are the participants of the enterprise quality management, therefore, TQM is a kind of full quality management practices.(4) The method of the management is comprehensive and it is not a fixed method ,it is using different management techniques and methods flexibility according to diffe