儿童乐园服务员 sops.docVIP

TASK PAGE TASK 01: Open Up Children’s Center 01: Open Up Children’s Center开启儿童中心. Pick up keys from __________. 从._领取钥匙. Pick up guest list from Front Office. 从前台领取顾客清单. Check mail box and retrieve departmental mail. 检查邮箱,检索部门邮件. Lock club door behind you after entering Kids Club. 进入儿童俱乐部大门后随手关门. Store personal belongings. 储存个人物品. Read log book. 阅读记录簿. Check messages on voice mail:检查语音信箱的信息. Dial ___________拨打____ Proceed as directed 进行指示 Log message 阅读留言信息 Return calls 回复电话 Check desk supplies and fill out requisition for any shortages. 检查前台用品,登记短缺的物品. Fill out:填写. Charge vouchers Family package vouchers Summary check list 1 ）负责凭单2 ）家庭套餐券3 ）简易程序的检查表 Set up room and outdoor areas. 建立室内外的区域设施. Post daily schedule. 每日邮寄附表. Inspect cleanliness of work area; remove debris and trash. 检查清洁工作区域,清除垃圾纸屑 Open doors for guests at _____ a.m. __点开启大门欢迎顾客. Mail box checked daily before opening. 每天检查邮箱. Back door kept locked until ____ a.m. _点前后门始终关闭. Personal items kept out of children’s reach. 防止个人物品被儿童接触. Log book read for new information. 阅读日志中的新信息 Messages returned immediately/or logged in phone log book to be returned by ___ a.m. 及时回复信息/或将信息记录在来电记录本上,并在_点前回复信息. Supply levels checked and requisitions filled out by ___ a.m. 在_点前确认供应的数量和需要的物品. All set up completed by opening time. 所有准备在开放前完成. All areas free of trash and debris. 所有区域干净无纸屑. Club doors open and ready for business at ____ a.m. 在_几点,俱乐部大门开放,准备迎宾.02: Set Up/Maintain Desk Supplies设置维护办公用品. Ensure the following supplies are stocked to par at the desk:确保服务台下列物资储备完全. In-house telephone directory Reservation books Telephone books Emergency phone number Hawaiian dictionary Receipt books Guest checks Change request forms Stapler/staple remover/staples Miscellaneous office supplies (pens, pencils, paper clips, etc.) Highlighter pens Scotch Tape Rolodex and lined rolodex cards Hole punch Packing tape/scotch tape Files/file sleeves Scissors Message pads/note pads Post’ems Business cards Band-Aids (First Aid Kit) L