罗宾斯管理学第九版英文版Management11.ppt

Communication and Information Technology Chapter11 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Understanding Communications Differentiate between interpersonal and organizational communication. Discuss the functions of communication. The Process of Interpersonal Communications Explain all the components of the communication process. List the communication methods managers might use. Describe nonverbal communication and how it takes place. Explain the barriers to effective interpersonal communication and how to overcome them. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Organizational Communication Explain how communication can flow in an organization. Describe the three common communication networks. Discuss how managers should handle the grapevine. Understanding Information Technology Describe how technology affects managerial communication. Define e-mail, instant messaging, blogs and wikis, voice-mail, fax, EDI, teleconferencing, videoconferencing, web conferencing, intranet, and extranet. Explain how information technology affects organizations. L E A R N I N G O U T L I N E (cont’d) Follow this Learning Outline as you read and study this chapter. Communication Issues in Today’s Organization Discuss the challenges of managing communication in an Internet world. Explain how organizations can manage knowledge. Explain why communicating with customers is an important managerial issue. Explain how political correctness is affecting communication. What Is Communication? Communication The transfer and understanding of meaning. Transfer means the message was received in a form that can be interpreted by the receiver. Understanding the message is not the same as the receiver agreeing with the message. Interpersonal Communication Communication between two or more people Organizational Communication All the patterns, network, and systems of communications