罗宾斯管理学第九版英文版Management11.ppt

Communication and Information Technology Chapter11 L E A R N I N G O U T L I N E Follow this Learning Outline as you read and study this chapter. Understanding Communications Differentiate between interpersonal and organizational communication. Discuss the functions of communication. The Process of Interpersonal Communications Explain all the components of the communication process. List the communication methods managers might use. Describe nonverbal communication and how it takes place. Explain the barriers to effective interpersonal communication and how to overcome them. L E A R N I N G