仓库管理，器材管理Store Management【国外研究报告】.pptVIP

May 6, 2005 Advance Auto Parts Aftermarket Automotive Parts and Accessories Retailer 3200+ Stores in 40 States and Puerto Rico Projected over $5 Billion in Sales for Fiscal 2008 Approx $3.9 Billion Retail Approx $1.1 Billion Commercial Sales Over 45,000 Team Members 7 Distribution Centers Store Management Key Area’s of Concentration People Process Product Promotion/Presentation PL Statement (Operating Statement) People Selection Onboarding Communication/Engagement Training/Development Making The “Right” People Decisions Selection Needs Assessment Determine Position or Positions needed Identify Specific Skill Set Required Assess Internal Candidates Identify Recruiting Support for External Candidates Interviewing What you can or can not say Federal Guidelines to be aware of: HIPPA ADA EEOC Making the “Right” People Decision Onboarding: Most companies put the new employee through a process that resembles “drinking water from a fire hose”. Every person will assimilate information at their own rate The first week is one of the most critical times for all new employees Set Expectations of Employee Communicate what they should expect of the Company Create a warm welcoming environment NHOST Validation Project At Nine Weeks…. Sales per labor hour NHOST Team Members averaged $100 sales per labor hour Non-NHOST Team Members averaged only $80 sales per labor hour Customer Average NHOST Team Members had an $18 Customer Average Non-NHOST Team Members had a $16 Customer Average Customer Count NHOST Team Members averaged 200 transactions Non-NHOST Team Members averaged 100 transactions Communication “Good Communication leads to better understanding and mutual confidence” Six Steps of Effective Communication Plan it Keep it simple Be Consistent Communicate with urgency Remember WIIFM Be supportive, encourage, thank Communication/Engagement Store/Department Team Meetings Management Staff Meetings Communication Centers (Bulletin Boards) Email blast updates 1:1 Meetings Info