商务英语情景会话管理.pptVIP

Tips for Business Negotiation(3) Smile: When shaking hands with a businessman, smile at and greet him or her. Even if the other person doesn’t smile, you should do it, and the other person might remember it. While talking or listening to the other person, smile to show your interest or amusement or your politeness and friendliness. ( the end ) * The Country and its Culture – United Stated (1) Meeting and Greeting: American greetings are generally quite informal. This does not mean lack of respect, but rather a manifestation of the American belief that everyone is equal. Some Americans do not shake hands at social events. They may greet you with a casual “ hello ”, and they rarely shake hands upon leaving. Hand shakes are usually brief. Light handshakes are not appreciated. Use a firm grip. Eye contact is important when shaking someone’s hand. Standing while being introduced. Only the elderly, the ill and disabled persons remain seated while greeting or being introduced. It’s good to include some information about a person you are introducing and also using professional titles. * The Country and its Culture – United Stated (2) Body Language: Keep your distance when conversing. Some Americans are known as “ back slappers ” – they give others a light slap on the back to show friendship. Holding the middle finger up by itself is considered insulting and vulgar. * The Country and its Culture – United Stated (3) Corporate culture: (企业文化 16) 1. They prefer directness in communication. 2. It is always proper to ask questions if you do not understand something. 3. They are often uncomfortable with silence. Silence is avoided in social or business meetings. 4. It is rude to interrupt someone who is talking. * The Country and its Culture – United Stated (4) 5. They put a great deal of value on the written word. American law almost always requires contracts to be written out. Verbal contracts are rarely legally binding. 6. Do not enter i