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EXCLUSIVE RESEARCH FROM
EXECUTIVE SUMMARY
2017
State of the CIO
2017 STATE OF THE CIO
2017 State of the CIO
AS COMPANIES ACCELERATE THE SHIFT INTO THE ERA OF
DIGITAL BUSINESS, CIOs are finally able to devote more time and energy
to strategic and transformational activities, despite the on-going requirement
to maintain oversight of IT operations, according to the 2017 State of the CIO
survey of 646 IT leaders.
Evolution of the CIO Role
Just like in 2016, the CIO role still covers a lot of ground, requiring IT leaders
to strike the right balance between crafting technology strategy and driving
business innovation while overseeing routine IT functional tasks such as cost
control, vendor negotiation, crisis management, and operational improve-
ments. As a result, 87% of CIOs think the role is more challenging than in the
past, down a percentage point from last year.
Looking out at the three- to five-year horizon, CIO respondents foresee spend-
ing less time on functional duties—7% compared to 20% currently—an in-
dication that improvements in automation and a growing dexterity with the
bi-modal role will afford CIOs the opportunity to concentrate more fully on
higher-value, high visibility activities. Nevertheless, it remains a challenge to
handle both sets of responsibilities, with 72% of respondents acknowledging the
struggle to juggle business innovation and operational excellence requirements.
The on-going shift has had a dramatic change on how CIOs view their role.
Only 20% of respondents to the 2017 State of the CIO survey self-described
as functional this year, down notably from the 27% in 2016. At the same time,
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