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boss i think someone stole our customer data推荐.pdf

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boss i think someone stole our customer data推荐

HBR CASE S TUDY AND C OMMENTARY How should the Boss, I Think Someone Flayton Electronics team respond to the Stole Our Customer crisis? Data Four commentators offer expert advice. by Eric McNulty • Reprint R0709A Flayton Electronics learns that the security of its customer data has been compromised—and faces tough decisions about what to do next. HBR CASE S TUDY Boss, I Think Someone Stole Our Customer Data by Eric McNulty . D E Brett Flayton, CEO of Flayton Electronics, tive relationships with local schools, commu- V R E S stared intently at a troubling memo on his desk nity groups, and law enforcement. E R S from the ﬁrm’s head of security. Running his “What kind of data breach?” Brett asked. T H G I hands through his full head of barely graying His tone was calm, as always, yet he scanned R L L hair, he looked not unlike his father did when the lounge to make sur