导游英语情景口语Item 15-1 结账退房服务.ppt

Item 15 Checking Out结账退房服务 Example is better than precept. 身教重于言教。 Model 1: Paying the Hotel Bill in Cash 现金付帐 Warm-up: Work in pairs. Learn the following words about checking out at the hotel and answer “What should you do if you want to check out?” return the room key clear the bills settle the bills Words and Phrases bill n. 账单 receipt n. 收据 invoice n. 发票 change n. 零钱 service charge 服务费 advance deposit 预付金 in cash 用现金 check in 登记入住 Useful Expressions 1. I’d like to tell you that the checkout time is 12:00 noon. 我想要告诉您退房时间是中午12点。 2. Can I get your name and room number, please? 我能知道您的姓名和房间号码吗？ 3. I’ll print the bill for you. 我将为您打印账单。 4. Sorry to have kept you waiting. 抱歉让您等候。 5. Please check it. 请核对。 6. You have paid an advance deposit of RMB 2,500, haven’t you? 你已经预付2500元押金，对吗？ Listen and Answer 1. Who wants to check out? What’s his name and room number? John Walker. Room 5006. 2. How many nights has the guest stayed in the hotel? Three. 3. When does the guest leave? Right after lunch. 4. How much service charge must the guest pay to the hotel? 10 percent service charge, that is RMB 198. 5. How does the guest settle the bill? In cash. Role-play Situation A: The guest is at the Front Desk and the receptionist receives him. The guest wants to check out. The receptionist: Greets the guest. Asks the guest’s name and room number. Asks if the guest has used any other service. Lets the guest wait. Prepares the guest’s bill and tells the guest the total number. Tells that the guest has paid a deposit. Gives the guest his change and invoice. Hopes that the guests will have a good journey. The guest: Greets the receptionist. Wa