酒店房务英语Module_11_Cleaning_the_Guest_Room教材教学课件.pptVIP

《 酒店房务英语》 Module Eleven Cleaning the Guest Room leading-in Situational dialogues Pattern Drills Role play Policies and Procedure of cleaning the guest room Reading— The role of Housekeeping Module Eleven Leading-in Cleaning the rooms follow a basic housekeeping guidelines about ■ before entry ■ maintenance check ■ cleaning ■ replacing items ■ final check ■ theft rules Dialogue 1Cleaning the Room ●If the “DND” sign hanged on the room doorknob, the guest hopes not to be disturbed, so not to clean the guest room. ●If guest needs, clean the room at any time.Dialogue 2Our Room Hasn’t Been Made Up Yet ●If the guest has the complaint about the room cleaning, say sorry to them and then solve the problem. Situational dialogues The following pattern drills should be recited by the students●May I clean your room now? ●Would you like your bathroom cleaned?●Will it be convenient for you if I come to do your room in an hour? ● When would you like me to do your room，sir？●I’m here to get your bathroom cleaned. ●I’ll clean the bathroom and replace some fresh towels.●May I do the turn-down service for you now？   Pattern drills Using the above dialogues as a model, try to create a new dialogue with your partner.It’s 9 o’clock in the morning. The room attendant is asking Mr. Smith for permission to come into his room and clean the room for him. But Mr. Smith is going to visit some friends soon and he wants the room attendant to come back half an hour later and clean it when he is out. Also Mr. Smith asks for an early cleaning tomorrow, as a friend is coming to visit him at 9 o’clock tomorrow morning. Role play 1. Bedroom(15 steps)⑴. Leave your *trolley just outside the bedroom door.⑵. Keep the door open.⑶. Pull back the curtains.⑷. Do not open the windows in the room; you can adjust the air conditioning.⑸. Remove all meal trays, old newspapers and magazines… Policies and procedures of cleaning the guest room 2. Ba