酒店房务英语Module_12_Housekeeping_Services教材教学课件.pptVIP

《 酒店房务英语》; ;Leading-in;Dialogue 1 Guest Injured ●show that you’re sorry and then help the injured as possible as you can Dialogue 2 The Turn-down Service ●the service that the housekeeping offers to the guest including closing draperies; turn lights; playing soft music; corner folding of bedspread away from pillow; keep chocolate, or mints, fruit, or some other items on the bed. ;Dialogue 3 Room Service ●the service that the housekeeping offers to the guest--- guests can order food and drink to be brought to their rooms Dialogue 4 Asking for an Extra Bed ● the hotel offers a charged extra bed in guest room ;The following pattern drills should be recited by the students● Would you mind me making up the room now? ● May I do the turn-down service for you now? ● Room service. Can I help you?● Our hotel has very good room service. If you need, please dial “7” to the room service and we will serve you anytime. ● Your lunch will be sent to your room at exactly half past twelve.● Excuse me, may I put your dinner on the table?● Would you please sign the bill, sir? / Please sign your name and room number here on the bill.● My pleasure. Enjoy your lunch.  ; Using the above dialogues as a model, try to create a new dialogue with your partner.A: At 11:30 in the morning, Ted Smith is telephoning the Housekeeping Department for room service. He tells the attendant that he and his wife want to have lunch in the room. He is ordering the food now and the attendant tells him the food will be sent to his room in 20 minutes.B: Tracy, a room attendant at Friendship Hotel, is asking Miss White whether she could do the turn-down service now. ;1. Sleep Set 2. Heating/Air Conditioning 3. TV, Radio, Phone 4. Bedspreads 5. Lighting 6. Door 7. Toilet8. Vanity and Tub9. Towels10. Bathroom Walls11. Water Temperature12. Ventilation;◆Wyndham Hotels and Resorts from the United States and Wyndham hotel in Sanya in China will in