酒店实用英语Unit_5_Check-out教材教学课件.pptVIP

Sub-module 5 Check-out;how to check out how to deal with the wrong bill how to deal with late check-out and provide luggage service; Contents; When a guest wants to check out of the hotel，as a receptionist at checkout, the following departure procedures should be taken into consideration. Check for mails, messages, and faxes. Check for safe deposit box, or in-room safe keys. Post all outstanding charges. Verify account information. Inquire about additional recent charges. Present the guest folio for guest signature. Verify the method of payment. Process the account payment. Update the room status.;Sample Cases;Case 2 Something wrong with the bill 1. I found that there might be something wrong with the bill. 我发现帐单中有错误。 2. And what’s this item for? 这一项是什么？ 3. I’d like to go over the bill myself. 我要自己检查一下帐单。;Case 3 Late Check-out and Bell Service 1. Are you checking out now? 您现在要结帐吗？ 2. Will you be putting this on your credit card? 您要使用信用卡结帐吗？ 3. Could I have a separate receipt for that please? 能给我分开一张收据吗？ 4. Could you send a bellman to have my luggage brought down? 请派一名行李员把我的行李拿下去。 5. Could you check if everything is here? 请问这些是您所有的行李吗？ 6. Let me check, 2 bags, 3 suitcases. There are 5 pieces altogether. 我来查一下行李，2个包，3个箱子。您总共5件行李。 7. You can collect your baggage from the Bell Captain’s Desk in the lobby. 您可以到前厅的行李领班处领取您的行李。;Technical Training or Basic Skills;II. Writing Practice