projectqualitymanagement工程质量管理.doc

Project Quality Management includes the processes required to ensure that the project will satisfy the needs for which it was undertaken. It includes 揳ll activities of the overall management function that determine the quality policy, objectives, and responsibilities and implements them by means such as quality planning, quality control, quality assurance, and quality improvement, within the quality system? Figure 8-l provides an overview of the following major project quality management processes:项目质量管理包括项目满足其需求所需的过程。它包括“确定质量方针、目标和职责并在质量体系中通过诸如质量计划、质量保证和质量改进等方法实施的整个管理职能的全部活动”。图8-1为项目质量管理过程提供了一个概述：8.l Quality Planning—identifying which quality standards are relevant to the project and determining how to satisfy them.质量计划－确定项目相关的质量标准并决定如何满足它们。8.2 Quality Assurance—evaluating overall project performance on a regular basis to provide confidence that the project will satisfy the relevant quality standards.质量保证－定期评价整个项目的执行情况，提供项目满足相关质量标准的信心。8.3 Quality Control—monitoring specific project results to determine if they comply with relevant quality standards and identifying ways to eliminate causes of unsatisfactory performance.质量控制－监控具体的项目结果，确定其是否满足相关的质量标准，确定消除导致不满意执行情况原因的方法。 These processes interact with each other and with the processes in the other knowledge areas as well. Each process may involve effort from one or more individuals or groups of individuals based on the needs of the project. Each process generally occurs at least once in every project phase.这些过程相互之间以及同其它知识领域的过程交互作用。每个过程包含了基于项目需求的个人或集体的努力。每个过程在每个项目阶段一般至少发生一次。Although the processes are presented here as discrete elements with well-defined interfaces, in practice they may overlap and interact in ways not detailed here. Process interactions are discussed 1n detail in Chapter 3, Project Management Processes.尽管这里描述的过程有定义很好的接口，并且是独立、离散的要素，实际上它们以这里未描述的方式重叠和交互作用。第3章中详细讨论过程的交互作用。The basic approach to quality management described in this section is intended to be compatible with that of the internatio