培训需求分析(基本功部分).ppt

* * * * * * * * * * * * * * * * * * * * * * * * * * 制定应用目标 制定业务影响目标 Performance Assessment and Analysis Process Each level includes: Data Sources Data Collection Key Questions Key Issues Collect Data After Solution Implementation Isolate the Effects of the Solution Convert Data To Monetary Value Calculate The Return On Investment Tabulate Costs of Solution Identify Intangibles Significant Influences Policy Statement Procedures and Guidelines Staff Skills Management Support Technical Support Organizational Culture Phillips ROI Methodology TM Develop Report and Communicate Results Level 4 Level 3 Level 3 and 2 Level 1 Level 3 Level 4 Level 5 Level 5 Results-Based Approach Intangible Benefits Specify Skill/ Knowledge Deficiencies of Affected Population Training Required ? Level 2 Problem/ Opportunity Present or Anticipated Identify Job Performance Needs, Gaps, and Why Identify Solutions Identify Preferences Develop Objectives/ Evaluation Strategy Identify Transfer Strategy Options and L-2 L-3 Support For All Stakeholders Identify Business, Needs, Gaps, and Stakeholders Design Solution and Stakeholder Components Consider Resources/ Logistics Delivery Develop Content/ Materials Conduct/ Implement Solution Level 1 Level 2 Implement Pre-activity Implement Transfer Strategy - Solution Pre-work Activity/Transfer Strategy 需求分析方法 第二部分 10 个常规的数据收集方法 专家会议 名义群体法 (NGT) 德尔菲薄程序 关键事件法 面访 电话访谈 问卷 DAKUM 工作分析 环境扫描 对工作进行直接观察 DAKUM 例子 – 将车辆安全保养常识教给你的子女 职责1 : 在模拟路况条件下, 安全更换没气的轮胎 1a) 在离开路边的安全地点停车, 将车辆置于路边后, 安全离开车辆. 1b) 打开汽车后备箱, 取出紧急停车标志, 并将其按照警告(注意)距离置于路边. 1c) 从后备箱中取出安全楔, 并将其趾于跑气轮胎对面车轮下的适当位置. 1d) 取下备用轮胎, 并从后备箱中取出千斤顶和工具 1e) 将千斤顶趾于跑气轮胎临近的保险杠处, 插入手柄, 将车辆安全的抬离地面 1f) 使用凸缘扳手遗除车轮螺栓, 然后遗除跑气轮胎. 1g) … … 任务等级 IMPORTANCE OF THE TASK – 任务的重要性 TASK LEARNING DIFFICULTY – 学习难度 FREQUENCY OF TASK PERFORMANCE – 任务被执行的次数 TIME SPENT PERFORMING THE TASK – 任务执行所需 CONSEQUENCE OF INADEQUATE PERFORMANCE – 错误执行的不当后果 (对当事人, 对设备, 对业务等)