(精选)酒店管理英语听说教程Unit15 Dealing with Complaints课件.pptVIP

《酒店管理英语听说教程》;Unit 15 Dealing with Complaints;Part A Phonetics: The Consonants辅音—The Affricates破擦音[tr][dr] The Fricatives摩擦音[r];Part B Listening In: How to Deal with Complaints;4. W: How did Ben finally go to New York? M: He first decided to go by air, but the plane was too expensive. Then he considered to drive his car. At last when I talked to him, he hadn’t really decided. Q: What do we know about Ben? C. He had difficulty making up his mind. 5. M: Please hold the picture straight while I put in the nail. Well, how does it look? W: It’s straight but upside down. Q: What does