(精选)酒店管理英语听说教程Unit17 Sense of Service课件.ppt

《酒店管理英语听说教程》;Unit 17 Sense of Service;Part A Phonetics: The Consonants辅音—The Nasals鼻音[m] [n] [?];Part B Listening In: About Hotel Service;Part B Listening In: About Hotel Service;Waiter: Good evening, sir, madam. A table for two? Man: No, thank you. But we have a small problem. Can you help us? Waiter: Sure. What can I do for you? Man: We are looking for a hotel. Are there any hotels near here? Waiter: Yes, there are some hotels in this street. The nearest one is next to the bank. It’s quite modern. Woman: Do you think there’re any inexpensive ones nearby? We’re leaving tomorrow morning. Waiter: Yes. Drive west for about two minutes and you will find a grey building on the right side. It’s a traditional family-style hotel, very comfortable, and the price is quite reasonable. Woman: It sounds nice. Thank you very much for your help. Waiter: That’s all right.;6. What are the man and the woman looking for? D. An inexpensive hotel. 7. Whom did the man and woman ask for help? B. A waiter. 8. Where could the man and woman find a hotel they needed? C. Two-minute drive to the west. 9. When did the conversation take place? C. In the evening. 10. Where did the conversation most likely take place? B. In a restaurant. ;Part B Listening In: About Hotel Service;Hotels have upgraded their beds, enhanced their technology, added more spa services and become more humanization in recent years. But their wake-up service? That is another story. Wake-up calls have come at the wrong time, wrong day, not at all or have lingered from the previous guest, while hotel alarm clocks have often been tricky to operate. For business travelers, many suffering from jet lag, missing a meeting or a flight between a wake-up call did not come or a clock malfunctioned is no small matter. Many have pressed their own trusty alarm clock, cell-phone, or watch into service. 11.(F) 12.(T) 13.(T) 14.(T) 15.(T) ;Part C Speaking Out: Sense of Service;Part C Speaking Out: Sense