(精选)酒店管理英语听说教程Unit23 Sales Management课件.pptVIP

《酒店管理英语听说教程》;Unit 23 Sales Management;Part A Phonetics: Connected Speech语流—Elision 音的省略;Part B Listening In: Sales Management;Part B Listening In: Sales Management;Salesgirl: Can I help you, madam? Customer: Yes. I like this blue dress. How much is it? Salesgirl: Thirty pounds. Customer: Oh, that’s quite expensive. And it looks too big for me. Salesgirl: Yes, it is. It’s XL. Customer: How much is that dress over there? The short green one. Salesgirl: Fifteen fifty. Customer: Ah, that’s not too expensive. And the color is very nice. Salesgirl: But I think it’s not big enough for you, madam. It’s small size. Customer: Yes, this is too small for me. Have you something like this, but bigger? I’m of medium size. Salesgirl: Just a moment, please, madam.;6. Where did the conversation most likely take place? B. In a clothing store. 7. What did the woman want to buy? A. A dress for herself. 8. What is the woman’s size? B. Medium. 9. What kind of dress did the woman want? C. A blue or green dress which is inexpensive and medium in size. 10. Why did the salesgirl say “Just a moment”? D. Because she was going to get a bigger dress for the customer. ;Part B Listening In: Sales Management;Guests staying in a hotel spend money not just for rooms and food, but also for souvenirs and gifts to take home. When shopping in the hotel, guests pay much attention to the brand, quality and design of the goods. Hotel sales management has become one of the most vital functions of hotel keeping and is considered an integral part of management. In the marketing aspect, the chief product a hotel sells in the service industry is hospitality. The sales manager is the person who plans the sales of the different services of the hotel. He or she must coordinate all sales effort, which involve both internal selling and external selling. 11.(F) 12.(F) 13.(T) 14.(T) 15.(F) ;Part C Speaking Out: Developing and Implementing Action Plans;Part C Speaking Out: Develo