(精选)酒店管理英语听说教程Unit21 Orientation课件.pptVIP

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(精选)酒店管理英语听说教程Unit21 Orientation课件.ppt

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《酒店管理英语听说教程》范广丽袁立辉主编 ISBN：978-7-5663-0385-12012年9月北京第1版 Unit 21 Orientation Part A Phonetics: Connected Speech语流— Loss of Plosion and Incomplete Plosion 失去爆破和不完全爆破 Part B Listening In: Advice from the Experts Part C Speaking Out: Orientation Part D: Further Listening Part A Phonetics: Connected Speech语流—Loss of Plosion and Incomplete Plosion失去爆破和不完全爆破 Page 187 Task 1 Loss of Plosion Task 2 Incomplete Plosion Task 3 Exercise Unit 21 * Part B Listening In: Advice from the Experts Page 188 New Words inconvenient adj.? 不方便的 negotiation n. 谈判，协商 tenant n. 承租人 Unit 21 * Task 1 Short Conversations Part B Listening In: Advice from the Experts Page 189 Task 2 Long Conversation Unit 21 * Customer: I’m afraid I have a complaint to make. Manager: Oh, dear. Please take a seat. Customer: I’m sorry to say the bill you sent me was incorrect. Manager: Incorrect, madam? That’s very strange. Customer: Yes, I know, and what’s more, this isn’t the first time. Manager: Really, madam? I find it hard to believe. Customer: Look, it’s happened five or six times in the past three months. Manager: Ah. Well, I must apologize, madam. It’s the new computer. Customer: Well, don’t you think it’s about time you got it working properly? It’s most inconvenient. Manager: I agree entirely. I’m awfully sorry about it. I assure you it won’t happen again. Unit 21 * Scripts 6. What was the woman complaining about? C. Incorrect bills were sent to her now and then. 7. Why did the same kind of mistakes occur again and again? C. The new computer was not working properly. 8. What did the sales manager agree to do? D. To get the computer working properly. 9. Which of the following statements is NOT mentioned in the dialogue? A. The customer asked the manager to punish the rude clerks. 10. What does the dialogue mainly suggest? D. Computers are not always reliable. Unit 21 * Part B Listening In: Advice from the Experts Page 190 Task 3 Passage Unit