TheLeanEnterprise21_5WHYSapproach(五个为什么).pptVIP

The Lean Enterprise Problem Solving - 5 Why’s Approach Identifying Root Cause 5 why is a problem solving technique that allows you to get at the root cause of a problem fairly quickly. It was made popular as part of the Toyota Production System (1970’s.) Application of the strategy involves taking any problem and asking “Why - what caused this problem?” Identifying Root Cause By repeatedly asking the question Why (five is a good rule), you can peel away the layers of symptoms that can lead to the root cause of a problem. Very often the first reason for a problem will lead you to another qu