[企业管理]Problem Soling问题处理方法.pptVIP

* Facilitator Notes: Participant Notes: * Facilitator Notes: Participant Notes: * Facilitator Notes: Participant Notes: Hansei (self-reflection) is a central idea in Japanese culture. Its meaning is to acknowledge your own mistake and to pledge improvement. (Similar to the German proverb Selbsterkenntnis ist der erste Schritt zur Besserung where the closest translation would be Self-awareness is the first step to improvement). An example would be Japanese politicians involved in corruption. They appear in public and apologize, then disappear from politics for a few years. After some time they resume their career because it is thought they learned their lesson. In Japanese companies its common practice that a manager expects hansei from his subordinates in case of mistakes. The manager takes the blame in public, whereas the department works on solving the problem. Hansei also means greeting success with modesty and humility. To stop hansei means to stop learning. With hansei one never becomes so convinced of ones own superiority that there is no more room or need for further improvement. * Facilitator Notes: Participant Notes: * Facilitator Notes: Participant Notes: * Facilitator Notes: Participant Notes: * Facilitator Notes: * Facilitator Notes: Acknowledge the efforts of everyone involved. The teams ability to think critically and creatively, put in place the right countermeasures and sustain them successfully deserves recognition Participant Notes: * Facilitator Notes: This is worth 5 bonus point to each participants who can list all steps in the DHR Problem Solving Process. Provide a tip: there are 3 minor steps to each of the 4 major phases. There are 12 steps total. Participant Notes: * Facilitator Notes: A Pareto never shown as negative/inverse (must drive “Vital Few vs. Trivial Many”) You need sufficient “data” in order to do the Pareto Looking for statistical significance Pareto must help you make decisions (visual ability to move on in P