城里城外招商管理标准手册1.docx

城里城外创业广场招商部管理手册2011年3月前 言? 打造一支专业、高素质的招商团队，是招商工作顺利进行的重要保证。我公司招商工作是一项专业性和时效性很强的工作，它要求招商人员具备良好的基本素质和专业素质，以适应各种压力和挑战。因此，招商管理制度的建立势在必行。招商工作管理手册为加强规范招商过程中的管理及监督，促进和提高公司的招商业绩，树立公司的形象及招商人员的专业形象而制订。本手册详尽阐述了各项规章管理制度，各岗位工作职责，招商环节中出现的问题及解决办法，招商政策及流程等，新进招商人员应详尽了解各章章程，以便招商工作的顺利开展。 该手册适用于招商部全体人员，为新进人员培训、日常行为准则及招商工作管理之标准，所有招商人员应严格遵守并执行。招商人员应同心协力，为营造一个和诣、平等、友好的工作环境努力，为提高自身素质不断学习，为公司的发展作出应有的贡献。最后，希望我们能在该招商手册的引导下逐渐成长，成为一名优秀的招商人员！???城里城外（北京）家具有限公司招商部 2011年3月目 录前 言·····························································································1目 录·····························································································2第一章 组织架构图及岗位职责一、组织架构图················································································3二、岗位职责···················································································3第二章 招商管理制度及行为准则一、日常工作要求············································································5二、培训管理制度············································································6三、合同管理制度············································································6四、仪容仪表基本要求······································································7第三章 招商流程及奖罚方案 一、招商流程(见附表)·····································································12第四章 招商政策及区域规划一、招商政策·················································································13二、区域规划·················································································13第五章 招商部相关表格及文件一、相关招商表格···········································································13二、相关招商文件···········································································13第一章 组织架构图及岗位职责一、组织架构图公司总经理招商经理?招商主管招商专员招商部文员二、岗位职责一）招商专员工作职责：1、按公司招商流程及工作制度要求进行日常招商工作；2、执行上级领导安排的工作（如：参观其他专业市场招商情况、市场调查等）；3、向上级领导汇报项目存在问题及建议解决方法；4、准时通知客人如何办理入驻手续及必备文件；5、对客人成交后提出的各种问题作出详细解答并协助客人解决等招商后的跟踪服务；6、整理招商资料，确保资料整齐完整；7、负责接待每天的到访客户；8、负责接听每天客户咨询的来电；9、负责登记每天的客户资料；10、负责办理已成交客户合同