人人说英语初级31-35精编.docVIP

人人说英语初级31-35 Unit 31 Making a Complaint 抱怨 Conversation 1 (会话一) Waitress: Yes, sir? 服务员：什么事，先生？ Customer: I hate to complain, but this soup is too salty. 顾客：我不想抱怨，但这汤也太咸了。 Waitress: I’m very sorry, sir. I’ll ask the manager to take care of this. 服务员：真抱歉。我去叫经理来处理。 Key words and phrases (关键词汇) Soup （名）汤 Hate （动）不愿，不喜欢 Complain （动）抱怨 Salty （形）咸的 Manager （名）经理 Take care of 处理，对付 Conversation 2 (会话二) Guest: Miss, the air-conditioner in my room doesn’t work. 客人：小姐，我屋子里的空调坏了。 Clerk: Oh, sorry about that. We’ll get it fixed as soon as we can. 职员：真对不起呀，我们会尽快派人修好。 Key words and phrases (关键词汇) Air-conditioner （名）空调 Work（动）工作，运转 Fix（动）修理 Get it fixed 请人修理某物 Conversation 3 (会话三) Customer: I’m afraid I have to return this sweater. 顾客：恐怕我得把这件毛衣退掉。 Shop assistant: May I ask if there’s anything wrong with it? 营业员：请问毛衣有什么毛病吗？ Customer: You see, there is a run at the desk. 顾客：你看，脖子这块脱针了。 Shop assistant: Oh, sorry. But do you want to change it for another one? 营业员：哦，对不起。你想换一件吗？ Customer: No, thank you. 顾客：不想换，谢谢你。 Key words and phrases (关键词汇) Sweater （名）毛衣 Return（动）送回，退回 Wrong（形）有毛病的 Run（名）（针织品等的）脱针 Neck（名）脖子 Change（动）换，更换 Additional Useful Expressions (补充常用语) How much longer do we have to wait? 我们还要等多久？ I have a complaint to make. 我有个意见得提一提。 This isn’t what I ordered. 这不是我点的菜。 Look, there is a mistake. I didn’t make any international calls. 这里有错，我没打过国际长途。 Can’t you be quiet, please? 你们就不能安静一点吗？ I want a refund. This is the receipt. 我想退钱，这是发票。 I’ve had enough of it. 我受够了。 Who’s supposed to take care of this? 这事情由谁来管？ This is ridiculous! 这也太荒唐了。 Don’t you see the no-smoking sign? 你难道没看见不准吸烟的告示牌吗？ Vocabulary　(词汇) Mistake　（名）错误 International　（形）国际的 Call（名）（一次）电话，通话 Quiet安静的 Refund（名）退款，偿还金额 Receipt（名）发票 Be supposed to　应该… Ridiculous（形）荒唐的，荒谬的 Sign（名）告示，告示牌 Unit 32 Feeling Conversation 1 (会话一) Ye Ting: You look pale, Paul. What’s wrong? 叶挺：保尔，你的脸色不好，怎么了？ Paul: I’ve got a headache? 保尔：我头疼。 Ye Ting: I’m sorry to hear that. Anything I can do for you? 叶挺：哎呀，这是真的。我能替你做点什么吗？ Paul: No, thank yo