MonitorMaster 业务测试和优化平台.pptxVIP

Monitor Master Box Office 移动业务和内容用户体验测试和优化平台Monitor Master为什么需要对业务进行测试?两个主要原因 Service availability: If a service is unavailable, no customers will be able to use the serviceand revenue will be lost. Affects revenue and service stickiness (churn) Service Quality Performance: The service is working, but is it good enough to meet the customer expectations? Does it matter if the average SMS round trip time is 15 seconds or 10 seconds?Benchmark against competition and your internal goals, define new strategic goals and improve it! – 如果你不能测试业务，就谈不上对业务进行优化!Generate alarms when a service is downGenerate trend analysis reports over timeTechnologyContentNetworksHandsetsEquipmentPROBLEM DOMAIN – complex ecosystemFredrik Glifberg, International Sales Conference, 10th March 2009, ? AscomTechnologyContentHandsetsEquipmentPROBLEM DOMAIN – complex ecosystemEver changing technologiesDynamic content and applicationsNetwork equipment in flux, reconfigured and upgradedConstant stream of new handsetsHow can you ensure that your customers get the quality of service they are expecting, from any geographic location?Fredrik Glifberg, International Sales Conference, 10th March 2009, ? Ascom例子: Service Availability with Monitor MasterDefine alarm rules to alert and inform when the service is unavailable Introduction to Monitor Master, 2009 April, ? Ascom例子: Performance QualityHow long does the ‘search for video’ take?What quality is the video playback?Monitor Master – 用一句话来描述Helping mobile operators and media companies deliver the best possible user experience for their value-added services and applicationsLocationTextPhotosi-ModeTonesWi-FieMailVideoGamesWAPPaymentWebIVRVoiceIf a user can do it, Monitor Master can measure itFredrik Glifberg, MTS TEMS X-Training, ? Ascom Monitor Master Box Office介绍Please Mute your phones (*6)Monitor Master及其灵活的测试平台，用户可以轻松生成测试方案和生成报表任何复杂的应用都可以通过测试脚本进行定义，例如; browsing to a wap site, clicking various links to finally download a ringtone or start stream