浅议现代礼仪和形体训练对空乘服务人员素质的影响（可编辑）.docVIP

浅议现代礼仪和形体训练对空乘服务人员素质的影响 Abstract: Chinas civil aviation industry, the rapid development of professionalism of the flight attendants made high demands.Modern etiquette and physical training, students of the flight attendants to form a good psychological quality, physical, occupational skills, personal qualities and professional qualities have a positive and far-reaching effects, is the quality of training flight attendants students important content Modern etiquette is that people in modern society, specific contacts, in order to respect each other, in appearance, deportment, rituals, appearance, behavior, etc. convention, and a mutually accepted norms and procedures.Physical training is a scientific theory based on the human body through various means used to change the original state of human body in order to enhance the bodys flexibility, control and physical performance of the U.S. forces training in the basic quality.Vocational training needs of stylized movements, such as stand, walk, sit, ritual gestures and so on, also known as physical training, it is the ritual cultivation of aesthetic literacy important element in the image of individuals and organizations outside the plastic an important way. Keywords: modern etiquette, physical training, flight attendants, the quality of 序言 现代礼仪是人们在现代社会的各种具体交往中,为了互相尊重,在仪表、仪态、仪式、仪容、言谈举止等方面约定俗成的、共同认可的规范和程序。形体训练是以人体科学理论为基础,通过各种手段用来改变人形体的原始状态,以提高人体的灵活性、控制力和形体美的表现力的基本素质训练。职业需要的程式化动作的训练,比如站、走、坐、礼仪姿态等,也被称为形体训练,它是礼仪修养中美学素养的重要内容,是外塑个人与组织形象的重要途径。 空乘服务作为一种特殊的职业,它有别于酒店、商业零售业和其他服务行业。改革开放30 年,我国民航运输业得到快速发展。在激烈的市场竞争中,差异化战略是企业发展的最佳选择,技术的差异化在航空方面由于费用昂贵而很难实现,而经营化的差异化却有助于与竞争对手的经营形成差异。服务窗口恰恰标志着一个企业的服务质量水平,这是竞争对手很难效仿的, 如实施“微笑服务”“零缺陷”服务等。空中乘务员的大部分工作是客舱服务,高质量的空中乘务,已经成为航空公司对外展示形象、吸引客源的最好窗口。因此,在空乘服务过程中,乘务员运用形体语言和基本礼仪的能力以及技巧、素养的高低,对民航运输的发展有着至关重要的影响。 正文 良好的心理素养和身体素质是人身体健康的标志。健康的身体是职业的基本要求,由于空中乘务是高空作业的特殊服务行业,对乘务人员要求不仅有较强的语言表达能力、广博的文化地理知识、应变能力和良好的合作精神,还必须要有得体的仪态、良好的身体和心理素质。 一、现代礼仪与形体训练对学生心理素质的影响 现代礼仪与形体训练的培训目的,在于培养学生的礼仪品质和礼仪习惯,增加学生的礼仪