《餐饮服务英语》Module 1. Booking a table.ppt

Module 1.Booking a Table Module 1. 1 Teaching Objectives Task 1 Receiving a Table Reservation on the Phone Task 2 Declining a Table Reservation Call Task 3 A Table Reservation Call Task4 Booking A Table Task5 Booking a private room Task6 Two Roll-Playing F B Situational Expressions-------- Attending the Guests - Good morning. Best Western. How may I help you? - Good evening. Best Western. Mary speaking. What can I do for you? Receive Details of Reservation Dining Time - When would you like your table, sir? - What time would you have your dinner, sir? - For what time, madam? -When should we expect you, sir? F B Situational Expressions-------- Party Number - For how many people, sir? - How many people are there in your party? - Could you please tell me the number of diners? - Is it only two of you, sir? - So you are four? - In whose name is the reservation made? -Do you take reservation? -Hi. I’d like to make a reservation for this Friday, the 25th. -I’d like to reserve a table for four, tonight, at 7:30. the name is John. -Do you have a table available for two, tonight, at 8:00? -Hello. I was wondering if you have a table available for six people right now. Could you save it for us? We’ll be there in about 15 minutes. -For how many? F B Situational Expressions-------- -How many in your party? -What time? -We’re all booked up at 7:30, but we do have a table available at 9:30. is that ok? -Your name? -What name should I put that under? -Smoking or non-smoking? -Would you prefer the smoking or the non-smoking section? -Ok. Thank you. See you then. -So, sir, that’s a table for four this Thursday evening at 7:00. Special Requirements or Not - Any other requirements? - Anything special, please? - Only a table near the window? - Will a corner table/private room be OK? F B Situational Expressions-------- ----We’d like to have a table by the window, if possible. Certainly. I’d be happy to arrange that for you. ----Do you have a private room available?