The Role of the Convention Services Manager会议服务经理的角色.pptVIP

The Role of the Convention Services Manager Chapter 12 Objectives After completing chapter 12, the reader will be able to: Summarize the relationship between the meeting manager and the convention services manager (CSM). Recognize services to expect from the CSM of a convention and visitors bureau. Recognize services to expect from the CSM of a hotel. Recognize services to expect from the CSM of a convention center. Introduction The role of the convention services manager (CSM) is becoming increasingly important to the meetings industry. They are expected to establish a partnership with the meeting manager They are the person who will assist with coordinating details and services at the meeting site. Authority Structures Refer to the next two overheads which depict levels of authority which must be identified early. The CSM of the CVB The CSM from the convention visitors bureau (CVB), who is assigned to the group once a decision is made to meet in that city, is responsible for helping the meeting manager plan and conduct a successful meeting. A good CSM will take on the role of an extension of the meeting staff in the host city. Authority and Responsibility The person at the CVB who is responsible for servicing an account is often known by different titles. The person may be called a convention services manager, executive, coordinator, or other variances of the title; but this is the person who can move about the city and arrange for services the meeting manager will need. (continued) Authority and Responsibility The CSM is also responsible for ensuring that all contractual agreements between the CVB and the organization are fulfilled. These agreements form the expectations for both parties. It is important that all negotiations be confirmed in writing. (continued) Authority and Responsibility The convention service department is usually an extension of the sales department; therefore, the director of convention services reports to the head of t