Conflict, Politics, and Negotiation - University of Houston冲突，政治，和谈判-休士顿大学.pptVIP

Conflict, Politics, and Negotiation Conflict A process in which one party consciously interferes in the goal achievement efforts of another party. Conflict It is a natural phenomenon of organizational life and it cannot be completely eliminated and if we could we probably wouldn’t want to Conflict It can stimulate creativity, innovation, and change by challenging the status quo. Sources of Conflict Communication Differences Structural Differentiation Personal Differences Conflict Management The application of resolution and stimulation techniques to achieve the optimum level of departmental conflict. Conflict Resolution Techniques Avoidance The desire to withdraw from or suppress a conflict. Accommodation The willingness of one party in a conflict to place the opponent’s interests above his or her own. Conflict Resolution Techniques Forcing The desire to satisfy your own needs at the expense of the other party. Compromise A situation in which each party to a conflict is willing to give up something of value. Conflict Resolution Techniques Collaboration A situation where the parties to a conflict each desire to satisfy fully the concerns of all parties. Techniques for Stimulating Conflict Use Communication Bring in Outsiders Restructure the Department Appoint a Devil’s Advocate Understanding Organizational Politics Politicking is the actions you can take to influence , or attempt to influence, the distribution of advantages and disadvantages within your organization. Why is There Politics? Organizations are made up of individuals and groups with different values, goals, and interests and all of them are competing in confined environments for limited resources. Conflict is a natural by-product. Why is There Politics? In the real world of organizations, the good guys don’t always win. Demonstrating openness, trust, objectivity, support, and similar humane qualities in relationships with others doesn’t always lead to improved supervisory performance. Why is There P