(商务英语写作实训)Chapter 6-Letters for__Complaints.ppt

Letters for Complaints Adjustments Contents Composing Your Message Composing a complaint letter Sample Study Writing Tips for Complaints and Claims Complain or claim immediately Address the reader politely Explain the problem clearly and objectively Make a specific request Stronger terms may be used in your follow-up compaints. Composing an adjustment letter Sample Study Reference Expressions For Complaints and Claims--- Openings The goods we ordered from you on…have not yet been delivered. Delivery of the goods ordered on… is now considerably overdue. Thank you for your letter dated…, informing us of the shipment of our order. On checking the goods received, we found that… We regret having to report that we have not yet received the goods ordered on… We regret to report that one of the cases of your consignment was badly damaged when delivered on… Useful Central Sentence Structures --- On Quality We would be glad to know what you propose to do in the matter, as we cannot use them for our purpose. We trust you will do your best to have this matter straightened out at once. We have to claim on you for $500.00. Since it is agreed that we have the right to reject the goods when they are disqualified upon examination by China Commodity Inspection Bureau at the port of destination, we regret to inform you that we have to return the goods to you at your expense. The outcome of the shipment is not satisfactory, as is certified here by China Commodity Inspection Bureau. Useful Central Sentence Structures --- On Defective Packing We duly received the 15 cased of Menthol Crystals you sent us, but regret to say that on examination, five of them were found to be badly damaged, apparently attributable to faulty packing. We examined them one by one and found that each of them was leaking more or less. We regret to inform you that one of the cases of your consignment arrived in a badly damaged condition. It is No. BF/46, containing spare parts. The lid was broken,