Conflict Management - Welcome to the University of South …冲突管理-中南大学….pptVIP

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2018-04-12 发布于江西
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Conflict Management - Welcome to the University of South …冲突管理-中南大学….ppt

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Conflict Management - Welcome to the University of South …冲突管理-中南大学….ppt

* Group Conflict Management * Overview Methods of managing conflict Situational considerations Conflict resolution exercise (Bomb Shelter) Sources of conflict Filley’s Antecedents to Conflict * METHODS OF MANAGING CONFLICT Forcing Accommodating Avoiding Compromising Collaborating * ? Forcing High Assertiveness Concern for Self Low Assertiveness Low Cooperation High Cooperation Concern for Others ? Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. FORCING * ? Forcing Accommodating High Assertiveness Concern for Self Low Assertiveness Low Cooperation High Cooperation Concern for Others ? Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. ACCOMMODATING * ? Forcing Avoiding Accommodating High Assertiveness Concern for Self Low Assertiveness Low Cooperation High Cooperation Concern for Others ? Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. AVOIDING * ? Forcing Compromising Avoiding Accommodating High Assertiveness Concern for Self Low Assertiveness Low Cooperation High Cooperation Concern for Others ? Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psychology, ed. M.D. Dunnette. Chicago: Rand McNally, 1976. COMPROMISING * ? Forcing Collaborating Compromising Avoiding Accommodating High Assertiveness Concern for Self Low Assertiveness Low Cooperation High Cooperation Concern for Others ? Source: Thomas, K.W. “Conflict and Conflict Management,” In Handbook of Industrial and Organizational Psych