医学专员能力模型.pptVIP

Legal approval received 05-16-05 Managing Customers and Internal Partners - Competency Proficiency Levels Competency MSL Senior MSL Level 1-4 Level 1-4 Managing Customers and Internal Partners 2 3 Guiding Principles for Competency Proficiency Levels 1 2 3 4 Overall Basic Proficient Advanced Mastery Knowledge Key concepts Working knowledge Subject matter expert Builds organizational knowledge Skills Developing Complete Advanced Highly accomplished Behaviors Supports/contributes Executes Highly proactive/challenges Relentlessly pursues excellence Independence Some support Structured guidance No support Leads others Legal approval received 05-16-05 Level 1 Level 2 Level 3 Level 4 Responsive to customer needs and requests Proactively engages internal and external customers Maximizes business benefit through effective negotiations Expert in negotiating solutions Responds in a timely way to requests from customers and internal partners e.g., responds to voicemail daily Is polite and respectful in interactions with others e.g., on time for meetings Networks appropriately and shares information with others e.g., participates in POA meeting Understands the contributing factors that shape others’ views and actions e.g., researches scientific background and biases of KOLs Sets clear expectations for what can be delivered to others, and when it can be delivered e.g., meets deadlines and commitments Actively seeks appropriate opportunities to interact with External Experts and enables peer to peer scientific exchange e.g., creates opportunity to meet with an OL at a medical conference to enable appropriate scientific exchange Establishes constructive dialogues with internal and external customers e.g., provides names of appropriate OLs for speaker selection at internal customer request Is open to being challenged on ideas and decisions e.g., changes behavior after getting constructive feedback Identifies motivations of others to guide interactions e.g., Asks appropriate