商务英语入门三单元生产和运作教程.pptVIP

TQM（Total Quality Management) It is a business philosophy of organization-wide commitment to continuous improvement ,with the focus on teamwork,increasing customer satisfaction,and lowering costs. 全面质量管理 Prevention 预防 Zero defects 零次品 Getting things right first time 源头控制 Quality involves everyone 人人参与 Continuous improvement 持续改进 Employee involvement 员工参与 全面质量管理的原则 Quality Circles Benchmarking Continuous Improvement 全面质量管理的方法 Quality Circles(质量小组): A quality circle is a group of from 6 to 12 volunteers employees who meet regularly to discuss and solve problems a