General Principles of Business Writing外贸函电.pptVIP

Unit 2 The General Principles of Business Writing The Standard phrases in business letters Starting a letter Thank you for your letter of 28 January, in which you enquired about our ... I am writing to you about ... With reference to our telephone call this morning, I would like to confirm … We are a ... and would like some more information about Good news We are pleased to inform you that your order No. ... for ... has been dispatched.. We are pleased to announce that our prices have been cut by 10 per cent…It is my pleasure to invite you to our conference on 21 April at… Bad news We regret to inform you that the goods have been delayed owing to… I am sorry to inform you that we are unable to offer you the position… I am afraid that we are unable to grant you the 10 percent discount requested. The Standard phrases in business letters Requests Could you please inform us whether you can deliver these items within seven days?I would be grateful if you could send me … I would appreciate it if you could ... I would appreciate your sending... Enclosures Please find enclosed/attached a copy of the above- mentioned documents I am enclosing our latest catalogue. Apologies Please accept our apologies for any inconvenience this has caused you I am very sorry about the delay caused by This mistake was the result of … Concluding If you have any further questions, please do not hesitate to contact us Thank you in advance for your help I look forward to hearing from you. (Action ending) Style in business letters State the main business, purpose, or subject matter right away. Let the reader know from the very first what your letter is about. If you are responding to a letter, identify that letter by its subject and date in the first paragraph or sentence. Dear Mr. Stout, I am writing in response to your September 1, 2004 letter in which you describe problems that youve had with one of our