4.酒店职业英语培训-Housekeeping二.pptVIP

酒店职业英语(初级）Hospitality English (Preliminary） 客房服务Housekeeping Housekeeping 3 Dialogues Vocabulary Homework Crossword puzzle Review Words Warming up Dialogue Game & Practice Housekeeping 房务 Practice 1. Fill in the blanks with the words or phrase given below. ( turn down see to bring provide ) 1) The housekeeper should _______ the cleanliness and good order of the hotel rooms. 2) Could you ______ me some fresh towels? 3) The girl _____________ the young man’s invitation to the party. 4) Would you _______ our little Tom with an extra bed? ? 2. Translate the following sentences into Chinese. 1) I’m expecting a friend. Can you come back later? 2) What time will be better for you, sir? 3) How long will that take? 4) Your room will be ready in a few minutes. 5) I’m terribly sorry, sir. It won’t happen again. see to bring turn down provide Housekeeping 房务 Do you know the following equipment ? air conditioner 空调 dressing table 化妆桌 stool 凳子 Vocabulary Housekeeping 房务 Vocabulary luggage rack 行李架 table lamp 台灯 Housekeeping 房务 Vocabulary trolley 手推车 mops and detergents 拖把和清洁剂 Housekeeping 房务 Vocabulary sheets and mattress床单和床垫 doorframe门框 rubber/glove 手套 curtain 窗帘 Housekeeping Dialogue 1. Refilling the mini-bar G: Guest A: Floor Attendant G: Can I have in my mini-bar? 可以在我的迷你吧里 吗？ A: , madam. would you like? 好的，女士。您喜欢 ？ G: Orange juice and grapefruit juice. 橙汁和西柚汁。 A: , I’ll . 请稍候，我这就拿给您。 G: And some diet cokes, please. 请再给我拿些健怡可乐。 A: , madam. 我马上去拿，女士。 more juice 多放一点果汁 Certainly Which kind of juice 哪种果汁 Just a moment get them for you Right away Housekeeping Dialogue 2. Showing how to use the safe G: Guest A: Floor Attendant G: I’d like to . A