5.酒店职业英语培训-F&B-Reservation&Reception.pptVIP

Company Logo L o g o Food & Beverage餐饮 酒店职业英语(初级）Hospitality English (Preliminary） Housekeeping 1)下午4：30~6：00无法清理房间。 No room cleaning can be done between 4:30 p.m. and 6:00 p.m. 2)你能给我演示一下这个吹风机怎么使用吗？ Can you show me how to use the hair dryer? 3)客房服务员马上给您送过去，请稍候。 Please wait a few minutes. The housekeeper will send it to you soon. 4)请告诉我们您要求什么时候将衣服送回？ Please tell us when you want to get the clothes back. 5)您衣服上的一颗钮扣掉了，洗衣房已为您缝上了一颗新的。 A button came off your coat and the laundry has sewn on a new one for you. Homework Hospitality English(Preliminary) Food & Beverage Food & Beverage餐饮 餐饮部是酒店的核心盈利部门之一；它不但要为客人提供美味佳肴，还要提供耐心细致、恰到好处的服务。 Hospitality English(Preliminary) Food & Beverage Reservation & Reception Taking Orders Making recommendation Serving The Guests 预定餐位&迎接客人 点菜 菜式介绍&酒水介绍 席间服务&投诉 Food & Beverage餐饮 Content ? 联系电话 （Phone Number） ?客人的姓名 （Guest Name） ? 用餐人数 （Number of Dinners） ? 用餐时间 （Time） Reservation Hospitality English(Preliminary) Food & Beverage 信用卡种类（Credit Card Type） 持卡人姓名（Name on Card） 账号（Account Number） 有效期（Expiration Date） 收款地址（Billing Address） 签名（Cardholder's Signature） 茶位费 （Cover Charge） 最低消费 （Minimum Charge） 特殊的收费 信用卡担保预订 Reservation Hospitality English(Preliminary) Food & Beverage Reservation How many guests in all? What kind of table? What is arrival time? Preview Question Hospitality English(Preliminary) Food & Beverage Reservation G: Guest R: Receptionist R: Lotus Chinese Restaurant. May I help you? 荷花中餐厅。能为您效劳吗？ G: I’d like to book a table for 6 for tonight. 我想预定今晚的餐台，要六位的。 R: Would you like a table in the hall or a private room? 您需要订房间还是大厅？ G: Is there any difference? 有什么收费区别吗？ R: Yes. For a private room, there is a minimum charge of 2000 Yuan; While for a table in the hall, there is no minimum charge. 房间最低消费2000元，大厅不设最低消费。 G: I’ll just reserve a table in the hall. 我订大厅的就可以。 R: Certainly, sir. What time, please? 好的，先生。请问您预计什么时候到达？ Hospitality English(Preliminar