1~6单元HRM专业英语课后答案22.doc

Unit 1 An Overview of Human Resource Management KEY TO EXERCISES (I) The success of Southwest Airlines comes from managing people effectively, a combination of a number of important but less visible aspects of operations. In the traditional, the “Human Resource Management” were called “personnel”. Some employees attempted to start unions for strike for improved conditions before 1900. The importance of collective bargaining and union /management relations following the labor unions’ rise to power in the 1940s and 1950s expanded the responsibilities of the personnel area in many organizations, especially those in manufacturing , utilities, and transportation . They are “ organizational restructuring ” and “workforce diversity ”. Much of the responsibility for safety had been subcontracted to Boeing, and NASA’s safety culture had become ‘reactive, complacent and dominated by unjustified optimism, displaying no interest in understanding a problem and its implications ’.Besides, the enormous cost may be the greatest culprits. Self-service refers to giving employees control of HR transactions. Self-service also fits with the changing psychological contract—employees are expected to take greater responsibility for their own careers. Self-service is being used for a wide range of HR services including training course catalogs and course enrollment, benefits enrollment and inquiries, and attitude surveys. These duties include: Respecting persons and not using them solely as means to one’s own ends Not doing any harm Telling the truth Keeping promises Treating people fairly and not without discrimination Not depriving people of basic rights “Bad apple ” tells about that some individuals are simply predisposed to behave unethically and should be weeded out by the selection process. HR benchmarking is the process of comparing one’s HR practices with those of another firm, particularly a competitor ,as a way to outperform the competition. Unit 2 Strategic Human R