万豪酒店前厅部SOP标准运作程序-英文版精选.docVIP

Local Standard Operating Procedures Front Office RM-01-001 Front Office Terminology Front Desk RM-01-003 Check-In and Check Out Procedures RM-01-004 Computer Input RM-01-005 Advanced Guaranteed Payment on Rooms RM-01-006 Express Check- Out RM-01-007 Late Check- Out RM-01-008 No Show Charge RM-01-009 Use Decoder to Open Guest Safe Box RM-01-010 Upgrading RM-01-011 Disabled Guest Room RM-01-012 Room Inspection RM-01-013 Day Use Rooms RM-01-014 Extensions of Stay RM-01-015 Hotel Key Control Procedure RM-01-016 Relocation of Guests RM-01-017 Safe Deposit Box RM-01-018 Folio Transfer RM-01-019 Rebates and Paid-Outs RM-01-020 Credit Check Report RM-01-021 Contingency Report RM-01-022 Guest Information Check RM-01-023 Guest Security RM-01-024 Marriott Rewards Enrollment LOCAL STANDARD OPERATING PROCEDURE Shenyang Marriott Hotel Subject: FRONT OFFICE TERMINOLOGY LSOP No. : FO-01-001 Issued By : Front Office Manager Effective Date : November 1,2003 Approved By : General Manager Page : 1 of 10 Distribution : Executive Committee/ Department Head A Objective: To ensure Front Office associates having a better understanding about the Front office Terminology for easy operation. Policy: It is policy of the Shenyang Marriott that all Front Office associates can identify and are familiar with the Front Office Terminology. Procedures: ACCEPTED CREDIT CARDS: American Express – AX Diners Club – DC VISA – VS Master Card – MC JCB – JC Greatwall – GW Guangfa – GF Peony - PN ADJOINING ROOMS: Two(2) separate rooms with a common wall. ADVANCE DEPOSIT: Payment in advance on an account in order to assure a room being held after 6:00pm and guarantee reservation. This is