银行服务礼仪大赛情景剧剧本精选.docVIP

银行服务礼仪大赛情景剧剧本 Situation Play 1客房预定 Room Reservation 1Situation Play 2在前台入住登记 At the Front DeskChecking in 3Situation Play 3 客房用餐服务 Room Service 5Situation Play 4整理房间 Making up the Room 7Situation Play 5洗衣服务 Laundry Service 9Situation Play 6处理投诉 Handling Complaints 11Situation Play 7 赔偿损失 Paying for the Damage 13 Situation Play 8紧急服务 Emergency Service 16Situation Play 9餐厅预订 Restaurant Reservation 19Situation Play 10点 单 Taking Orders 22Situation Play 11在酒吧 At the Bar 25Situation Play 12会议室预定Reserving the Meeting Room 27 Situation Play 13结 帐 A t the Cashier’s 29 Situation Play 14订 票 Booking Tickets 33 Situation Play 15接 机 Meeting the Tourist Group at the Airport 35Situation Play 16交 通 Transportation 37Situation Play 17商讨旅游行程 Discuss the Itinerary 39Situation Play 18游览黄山 Climbing Mount Huangshan 41 Situation Play 19参观长城 Visiting the Great Wall 43Situation Play 20参观兵马俑 Visiting the Terra Cotta Warriors and Horses 46 Situation Play 21游览紫禁城 Visiting the Forbidden City 48 Situation Play 22购买纪念品 Shopping for the Souvenirs 51 Situation Play 23在银行 At the Bank 53 Situation Play 24办理海关手续 The Customs Formalities 56 Situation Play 25欢送客人Seeing the Guests off 58 Situation Play 1客房预定Billy (B)打电话预订房间，前台服务员Ann(A) 接听电话。A：早上好，假日酒店，我能为您做些什么？B：我可以预订一个房间吗？A：请问您需要几间房，何时入住？B：三间房，我们从5月6号住到5月9号共三晚。A：您需要什么样的房间？B：两个标准间和一间套房。A：对不起，现在是旅游旺季，套房已经全部预订出去了。B： 那就三个标准间吧。请问房价是多少？A：一共130美元加上百分之十五的服务费和税金。B：好的，请为我订这些房间，我是肯.詹森先生。请问您能提供接机服务吗？A: 当然，请告诉我您的航班号及抵达时间。B：886号航班，3月6号早晨6：30。A：我们期待您的光临。译文：Room Reservation(Billy is calling to make a room reservation. Receptionist Ann is answering the call .)A: Good morning, Holiday Inn. Can I help you?B: Can I make a room reservation? A: May I know how may room you need and when you need them?B: Three rooms for three nights. We’ll arrive on May 6th and depart on May 9th .A: What type of room would you prefer?B: I just want two standard rooms and a suite. A： Sorry, for it is peak season, all the suites are fully booked.B: In this way, three standard rooms are just O.K. A