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CSEAR CSEAR Eaglet plc – Company History… CHIEF EXECUTIVE FINANCE DEPT. MARKETING DEPT. SALES DEPT. SERVICE DEPT. WAREHOUSE DEPT. Eaglet plc – Company History… CHIEF EXECUTIVE GLASGOW DIVISION SALES DEPT. SERVICE DEPT. WAREHOUSE DEPT. EDINBURGH DIVISION DUNDEE DIVISION SALES DEPT. SERVICE DEPT. WAREHOUSE DEPT. SALES DEPT. SERVICE DEPT. WAREHOUSE DEPT. MARKETINGDEPT. FINANCE DEPT. Seminars in MA (p/g)… Fundamental Definitions… organisation is…? control is…? organisations are…“living purposeful” or “adaptively rational” systems whose survival depends on their ability to interact successfully with the surrounding environment. organisations grow... by a process of being in constant interaction with their environments, evolve by adapting their structural and functional characteristics (‘system constants’) to cope with the dynamics of the environment in which they find themselves, or wither and die through the failure of their internal mechanisms to carry on a symbiotic existence with the surrounding environment. Ewusi-Mensah (AOS, 1981) Organisation… the environment is…the set of elements [factors] and their relevant properties, which elements are not part of the system [organization] but a change in any of which can cause or produce a change in the state of the system [organization]” the environment consists...of all variables - people and things (e.g., laws and regulations) - external to the organization but capable of producing or causing conditions which can either favorably or adversely affect the state of the organization and its future. Ackoff Emery (1972) Environment… For an organization to carry on a meaningful interaction with the environment, there must be some systematic approach to the general problem of collecting and using information about the environment on which top-level strategic and day-to-day operational decisions are based. “No organization can effectively operate in any competitive environment without
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