问题解决与持续改进的方法.ppt

* * * * * * * * * * 6σand Continuous Improvement A structured approach to continuous improvement (or “Six steps toward excellence) Identify the product or service you provide Identify the customer their requirements Determine your needs supplier Define the process for doing work Eliminate defect source/optimize the process Continuously improve the sigma level σ * * * * * * Advantages of This Type of Approach Have a common language Sensitize the organization in the use of statistical tools Develop the internal supplier/customer relationship Benchmarking Promote working in teams * * The Process for Deployment Management involvement Empowered teams Statistical “black belts” * * Why Have We Been Successful The Management Process High level of management commitment and involvement. Aggressive improvement goals set by Management Board and driven down through the organization. Measurement of the total process from end to end. Corporate-wide uniform goals and common metrics. Management accountability for quality improvement. * * Why Have We Been Successful The Management Process Quality improvement goals and plans integrated into business plan No formal organization changes to implement. Part of everyone’s job. Employee empowerment and involvement. Extensive education and training support Recognition and awards. * * Management of the Improvement Process Corporate review of Sectors quarterly Sector review of Group monthly Group review of products monthly Plant review of manufacturing lines weekly Manufacturing line review of process daily Same measurement– same improvement goal * * Employee Involvement Requires Awareness How are we doing? How are the best class doing? Training Tools, Methodology, Metrics High expectations Team goal setting Communication Progress and recognition * * Empowered Teams It’s a business-driven process, not a human relation program It starts with senior management – can’t be delegated Employees want to take ownership and become world class pro