国际酒店餐饮培训-provide-a-five-star-service一.pptVIP

Welcome to our training欢迎参加我们的培训 Provide a 5-star-service 提供五星级的服务 The guest is the king! 客人就是国王！ How can we provide an excellent service on the arrival?我们怎样在客人到来的时候提供优质服务？ Greet the guest with his name使用客人姓氏来问好． Smoking or non-smoking table吸烟或非吸烟餐桌． Accompany to the table 陪伴客人 Offer help with sitting 帮助客人落座 Offer drink and newspaper提供酒水和报纸 How can we provide an excellent service?我们怎样提供优质服务? Help the guest if he has difficulty in taking the food. 当客人用餐遇到困难时帮助客人 Help the guest if he has a lot to carry. 如果客人拿了很多东西,需要向客人提供帮助.  May I help you? 可以帮助您吗? How can we provide a