Event and Meeting 希尔顿酒店管理学院会务管理课程2011.ppt

* * * * * * * * * * * * * Taken from the Texas medical Association sheet…. * Guest Rooms # of Single and # of Doubles Rack Rate and Group Rate Smoking vs. non-smoking Mini bars/refrigerators Coffee pots in room Ice and beverage machines Special guest floors available Comp Rooms Internet Capability Amenities Concierge Room service hours Turn down service Pools (indoor or outdoor) Fitness center fees? Jogging Trail Golf proximity Business Center Meeting Rooms Ceiling Heights for a/v Black out drapes Condition of the room (carpet, walls, chairs, tables, etc…) Lighting good and controls are accessible Regulated temperature Obstructions Sound system Access to banquet service Proximity to elevators and stairs Restrooms near by Internet capability House phone near Smoking area? Proximity of BO rooms to GS and/or meal space Food and Beverage Service Charge and Tax Bartender and cashier fees Guarantee policies # of meals prepared beyond guarantee Vegetarian option Special service charges Decorations available Liquor restrictions Audio Visual Who is the a/v service provider Exclusive? Equipment maintained in house Staff on site Location of a/v office Charge for easels? Surcharge for brining in outside a/v vendor Surcharge for power and patch fees? Security and Safety Number of officers Cameras Smoke Alarms Water Sprinklers Emergency paths from meeting rooms Guest room security (deadbolt, type of lock system, peephole) Exhibits # of loading docks/access to exhibit area Floor loads Method for receiving freight Location of utilities Security/safety issues Policies and Procedures for load in and out Internet capability Miscellaneous Plans for renovation Additional fees, resort fee, energy surcharges Green Programs Reader boards * * * * * * * Keeping this in mind…. * * * * Go into more depth about city! * * * * * * * * * * * * * Event and Meeting Components Four Components of the Hospitality Industry Lodging Food Tourism Meetings and Conventions Why are they important to