check in and out_ services 旅游英语 演示教学.pptVIP

Checking – in 登记入住;Useful expressions;Hotel’s receptionist: 您有预订吗? Do you have a reservation with us? 不错，先生。我们已为你预留了房间。请您填写登记表格。 Yes, sir, we have your reservation. (We have a room reserved for you.) Could you fill out the registration form, please? ;Hotel’s receptionist: 您是付现款还是用信用卡？ How will you pay your bill, cash or credit card? How are you going to pay, in cash or by credit card. 这是您的房间卡/钥匙。 Here is your room card/ key. 我叫人帮您把行李搬上去。 I’ll have someone bring your luggage up. The bellboy will help with your luggage. 希望您在我们这里住得愉快。 I wish you a pleasant stay with us. Have a nice stay.;Room services 客房服务;请求服务;与前台处理信件与外出事宜;使用保险箱;洗衣的服务;把自己锁在房间外面时;收拾房间;Chambermaid: 好的，夫人。 OK, madam. 好的。我们有许多用品供客人借用，您可以参看“顾客手册”。 OK. We have many articles on loan to guests. Just refer to your “Welcome Booklet”.;Complaints 抱怨;Dealing with Complaints;Situational conversation 1;Situational conversation 2;Checking-out 办理退房手续;Useful expressions;Hotel’s clerk: 我能为您效劳吗,先生？ What can I do for you, sir? 请等一会，好，这是你的账单，先生。 Just a moment, please. OK, here’s your bill, sir.;Hotel’s clerk: 总共200美元。 It comes to 200 dollars. 这是你打到纽约的长途电话。 This is your long-distance call to New York. 是的，总共200美元。您打算用什么方式付款呢？ Yes. 200 dollars altogether. How would you like to pay the bill? Would you like to pay in cash or by credit card?;Hotel’s clerk: 接收。请在这里签字。这是您的收据。 Yes. Please sign here. This is your receipt.