Change Mannagement Best Practices Guide资料.doc

Change Management Best Practices Guide Five (5 ) key factors common to success in managing organisational change. Table of Contents 1. Scope and Purpose 1 2. Change Management 1 2.1 Overview 1 2.2 Why is Managing Change Important? 2 3. Factors Common to Successful Change Management 2 4. Planning 3 4.1 Planning Context 3 4.2 Clear Vision 4 4.3 Document the Case for Change and the Vision 5 4.4 Develop Change Plan and Measures 5 5. Defined Governance 6 5.1 Change Governance 6 5.2 Steering Committee 7 5.3 Change Sponsor 8 5.4 Change Agent 8 5.5 Work Stream Owners 9 6. Committed Leadership 9 6.1 Role 9 6.2 Visible Support - Setting the Example 10 6.3 Continuous Engagement 10 7. Informed Stakeholders 11 7.1 Communication Context 11 7.2 The Purpose of Change Communication 11 7.3 Understanding the Audience - Stakeholder Analysis 12 7.4 Change Communication Fundamentals 13 8. Aligned Workforce 15 8.1 People Impacts 15 8.2 Organisational Needs Assessment 15 8.3 Workforce Development 16 Appendix One 17 References 18 1. Scope and Purpose This Change Management Best Practices Guide is designed to give general guidance to public sector bodies undertaking change. It is not intended to be prescriptive nor exhaustive. A one-size-fits-all approach to managing change is ineffective, as each public sector organisation is different, with its own structure, history, culture and needs, and each change event is different. The characteristics of each change (type, breadth, size, origin etc.) also influence the way change is planned and effectively managed. Despite the range of approaches to change management, some common factors for delivering successful change exist. These factors apply across all large and complex organisations, whether public or private. This Guide is intended as a tool to disseminate ideas and best practice guidance on these common change success factors and the sorts of actions that public sector organisations can undertake to address them. It has been compiled bas