JJNQ ERT 成立研讨会2016讲解课件.pptxVIP

Quanzhou RiversideERT小组成立研讨会 Safety Training安全培训课程 Quanzhou Riverside 主 讲：刘文杰 Trainer Jack Liu 时 间：60分钟 Duration: 60 minutesQuanzhou Riverside本节所讲内容：1、ERT应急小组是什么组织2、ERT小组的职责3、ETR小组的重要性Quanzhou Riverside课程结束之后必须掌握的知识或技能：1、清楚的知道应急小组在酒店的重要性，2、明白自己所承担的责任危机管理和紧急处理 Crisis Emergency危机管理小组（CMT）The Crisis Management Team 紧急应对小组 （ ERT）The Emergency Response Team危机管理和紧急处理1 Crisis Emergency 1Haikou Meilan危机处理和紧急处理 2Crisis EmergencyThe Crisis Management Team 危机处理小组（CMT） G M总经理DO营运总监DGM业主副总经理Marcom Manager市场传讯经理 CE总工程师SECM保安经理The Emergency Response Team紧急应对小组 （ERT） SEC Duty Supervisor值班保安主管Duty Engineer值班工程师 FO Duty Manager值班经理危机管理小组负责人分工:DEFINATION OF CRISIS MANAGEMENT TEAM LEADER ：Haikou Meilan危机管理小组成员由总经理、营运总监、总工程师、保安经理及市场传媒部经理，总经理担任“危机管理总指挥”。The Crisis Management Team ( CMT ) members are the General Manager, DO, CE and SECM and Marcom Manager; GM as CRT leader .在危机事件处理过程中，危机管理小组总指挥，将根据实际情况与紧急应对小组指挥员保持联系，由总指挥决定并下达疏散指令，如有必要他将指令紧急应对小组的指挥员采取进一步的行动。Role of CMT Leader is to provide final direction to the ERT Leader especially in the event of evacuation. He will be in constant contact with the ERT Leader on the actual situation and will make decisions accordingly. He will also give direction to the CMT members on further action to be taken when necessary.当紧急应对小组成员处理问题时，危机管理小组成员将和总指挥到达消防监控中心，所有危机管理小组成员都要了解事态的进展，将根据紧急事件发展状况，准备下一步的行动指令。Role of the Crisis Management Team Member are to join the CMT Leader at the assigned Crisis Centre（FCC） during any crisis situation to understand the progress of the challenge while the ERT leader is managing it.危机管理小组成员将根据总指挥指令采取进一步行动，如果形势需要将被指令回到他们各自的部门去指导行动。CMT Member will received instruction from the CMT Leader on further action if the situation require so and will go back to their respective division/departments to lead/delegate the action needed. 紧急应对小组负责人分工： DEFINATION OF ERT LEADER:Haikou Meilan紧急应对小组成员由前台值班经理、值班保安主管、值班工程师 组成ERT members is divided into FO duty manager and duty security supervisor, duty engineer负责人分为临时负责人和主要负责人；当发生