新编剑桥商务英语unit12 40页.pptVIP

Module 12 Listening script 4. Write the responses A_F from Ex3 into this language summary Handling questions Delaying your answer Do you mind if I answer that at the end? (1) A I just need to check with someone first . (2) C I’m afraid I’m unable to answer that at the moment (3) E Let me get back to you on that I’d like to come back to that point later on, if that’s ok. Commenting on the question (4) F That’s a very good question Thank you for asking that Asking for further explanation or repetition Sorry, I didn’t understand the question. (5) B Sorry, I don’t follow you Sorry, I didn’t hear you./catch that. (6) D Can you explain what you mean? Could you repeat that?/say that again? Speaking: Responding to questions 5.How would you respond to a question in the following situation? 1) A job interviewer asks you a very complicated question. You need him to repeat it. Sorry, I didn’t understand the question. 2) A journalist telephones you to ask about a possible new joint venture between you and another company. It is true but the final contract hasn’t been agreed yet. I’m afraid I’m unable to answer that at the moment. 3 You’re a politician and an angry member of the public asks you why you have increased the rate of tax for homeowners. That’s a very good question. 4 It’s your first day at a banking call centre. A customer calls and asks about taking out a $5,000 loan but wants a different interest rate to the one advertised. I just need to check with someone first. 5 Someone interrupts you in the middle of trying to explain a complicated new system. I’d like to come back to that point later on if that’s OK. 6.You are a PR representative for a pharmaceutical company. A new skincare product has given some customers red spots on their faces. You are answering questions at a press conference. I’m afraid I’m unable to answer that at the moment. Reading Press releases 1. Read the “How to…” article on writing press releases and answer the following questio