Unit 10 Sales Department 饭店专业英语教材.pptVIP

Leading-in Dialogues Reading Further Reading Unit 10 Sales Department Think carefully and try to answer the following questions: 1. What are the main duties of the Sales Department? 2. What qualities should a good salesman have? Leading-in The Sales Department plays a crucial role in bringing profits to the hotels. It creates a glorious image of the hotel to all the guests and is responsible for promoting all the related sales and improving relationship with all aspects. Part Ⅰ Dialogues commission 佣金 addendum 附录 compensation 赔偿金 guarantee 保证 negotiable 可协商的 sales promotion 促销 travel agency 旅行社 application form 申请表 cancellation charges 退房取消费 preferential rate 优惠价 Useful Words and Phrases 1. I wonder if I could make an appointment with your manager. 2. I have to discuss it with your manager as soon as possible. 3. Would you please sign this contract and mail it back? 4. We hope to cooperate with you for the far future. 5. We cannot exempt you from any compensation led by cancellation. 6. We cannot guarantee to have those rooms sold. 7. You have to pay according to the agreement. 8. There will be a preferential rates to the serial groups. 9. I would like you to meet our sales manager in the office now. 10. We are so sorry for the inconvenience. Useful Expressions Mr. John is calling the Sales Department of Hilton Hotel to make an appointment with the sales manager. He has something important to discuss with the manager. Unfortunately the manager has gone out for the meeting and the secretary takes a message for Mr. John to the manager. Exercise Ⅰ Complete the dialogue with your partner and then read it. B Exercise Ⅲ The sales manager Li is calling a travel agency to recommend the hotel and soliciting reservations. Mary, the travel agent, asks details about the hotel and its room rates to reach